We're committed to providing the best possible experience for our members and guests through constant communication and user feedback. Last fall our members were invited to take a comprehensive annual survey, and we received a participation rate of 12% of member households. Here's a look at our overall satisfaction ratings, which have not changed statistically from our previous survey.
More importantly, the written feedback we received from our members has already made a significant impact here at Green Ridge. Here are a few of the changes we've made as a direct result of your comments:
New Member Benefits and Incentives
Our 10-free guest pass for members implemented last year was overwhelmingly popular, which will be continued this year. We have heard the call for more incentive based offerings and have responded with the some NEW programs.
Biggest Mover (January 2019) - A reward program for participation in group fitness classes to start the new year.
Program Discounts (March 2019) - Coming soon we will offer 10% discounts for select offerings for members
10% off party and room rentals at Green Ridge
10% off paid (non-camp or partyzone) programs at Green Ridge
10% off swimming lessons at Green Ridge (excludes private lessons)
$10 off full day camps at Green Ridge
Some of the top concerns raised in our comments related to customer behavior in the wellness area, as well as improved staff training for floor staff. Here are a few changes we're making.
Cleanliness - We've added new stickers on the equipment reminding members to wipe down after use. A new cleaning station will be added in the strength machine area, providing hard surface disinfectant wipes.
Flat Bench - By your request, we have added a new flat bench to the free weight area.
Track - We have added signs reminding members to stay in the proper walking/jogging lanes on the track
Group Fitness Classes - Big changes are coming to our group fitness lineup as we add new MOSSA classes to the rotation (See our website with details about the transition). These new programs take a functional training approach to better health, featuring rigorously tested curriculums, several levels of modification, and a focus on becoming "movement strong" over "muscle strong.:
Our members have called for more community, membership and youth events. Here are a few changes already in progress.
Party Zone - The popular youth drop off program launched last year is being enhanced with pop culture themes and bigger member discounts.
Family Fun Nights (FREE for members) - Starting Friday, April 5 we're launching quarterly events in the gym designed to bring the whole family out to play together! Bounce on our giant inflatable obstacle course and enjoy games and guided activities.
Paid Programs - This spring you'll see new youth activities in our program guide including martial arts, crafts and cooking for kids. As always, Green Ridge offers the region's largest selection of summer camps.
Member Events - We're considering exclusive new member appreciation events you'll be sure to enjoy.
This December we will be celebrating our 10 year anniversary! We're glad you've been a part of it so far, but we understand that with age comes increased need for building maintenance.
New Scales - Scales have been added to the women's locker room
ADA Handrails - New handrails have been installed on select women's showers by request
Locker Room Floors - Age has caused the epoxy in our locker room to be degraded, resulting in the appearance of a dirty floor, especially in the showers. We have purchased a new scrubber, but realize that that will not completely correct the problem which exists below the surface. Staff is currently reviewing options for a resurfacing or replacement of the floors.