Know Before You Go!

• Our course has a weight limit of 250 lbs. All participants will undergo a confidential weigh-in.
• Secure closed-toe sneakers or hiking shoes are required (No slip-ons, sandals or boat shoes).
• Signed waivers are required for participation.
•  If you're bringing minors and are NOT the legal guardian, a waiver must be completed in advance of your visit (below)

Waivers

Guests 17 and under must have their parent sign a waiver (download printable version) and bring it with them to check-in, or complete a digital version of the waiver online at ExplorePark.org/Waiver. An email will be sent directly to our staff and we will keep the information on file.

Weather & Unscheduled Closure Policy

Please keep in mind that Treetop Quest is an outdoor activity. Dress appropriately for the weather and consider applying bug spray and/or sunscreen prior to check-in. During summer months the park is mostly shaded by the trees and stays several degrees cooler than direct sunlight. 

Rain policy: Rain adds another level of adventure to Treetop Quest and kids especially love visiting the park in the rain! All courses will remain open through rain, and thus, reservations will not be refunded. Please dress appropriately and prepare for an adventure in our trees… rain or shine! 

Potentially dangerous conditions: In cases of high wind speeds or nearby thunder or lightning, the courses will close until it is safe to resume the activity. 

Online notification: Sign up to receive text or email alerts when Treetop Quest is closed due to inclement weather. Visit our Notify Me Alert System, sign in with your email and select Treetop Quest under "alerts".

If you are unable to complete your climb due to park closure you may receive a rain check depending on your completed climb time. Unless we notify you otherwise, reservations are still valid and our cancellation/reschedule policy still applies. If we notify you of park closure we will gladly reschedule your reservation at no cost to you.

Management reserves the right to close the park for any conditions which could potentially impact the safety of our clients.

Treetop Quest Cancellation and Refund Policies

Online Ticket Sales: All tickets purchased online are final. Reservations can be rescheduled (according to availability) at no cost, one time, with at least 24 hours advance notice. 

Late Arrivals: If you anticipate a late arrival, please notify park staff immediately.  We will do our best to accommodate you at our next available briefing. Because we reserve a limited number of spots for each briefing, we cannot guarantee availability for late arrivals. If you arrive more than 15 minutes past for your scheduled start time window without prior notification to the park staff, please note that you may be considered a no-show.

No-Show: If you fail to appear for your reserved ticket time without notifying park staff 24 hours in advance, please note that your tickets will not be refunded or rescheduled.